Complaints
Roofing enquiry service for Stoke-on-Trent, Newcastle-under-Lyme and North Staffordshire.
If Your Complaint Is About the Roofing Work
Raise it with the roofing firm first, in writing, setting out what is wrong and what you want done. Under the Consumer Rights Act 2015 work must be carried out with reasonable care and skill, and you are entitled to have substandard work put right.
Please also tell us. We cannot force the firm to act and we are not a party to your contract with them. But we pass enquiries to them, and we want to know when that has gone badly. It affects whether we keep doing it.
If it is not resolved, these can help:
- Citizens Advice consumer helpline: 0808 223 1133
- Trading Standards, via the Citizens Advice referral route
- Section 75 of the Consumer Credit Act 1974, if you paid by credit card and the job cost £100 to £30,000
- Chargeback, through your bank, if you paid by debit card
- Your buildings insurer, if the work relates to a claim
If Your Complaint Is About Us
Email info@roofersstokeontrent.com with what happened and what you would like us to do.
We will acknowledge within 3 working days and give a full response within 20 working days. If we need longer we will say so and explain why.
For complaints about how we have handled your personal data, you also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.